1. Comprehensive Expert Support: Reach out to us anytime via phone or email for expert assistance. We also offer a range of support videos and easy access to spare parts for your convenience.
2. Collaborative Troubleshooting: If you encounter any issues with your product, it’s essential to collaborate with our tech support team or our supplier’s tech support for effective troubleshooting.
3. Warranty and Parts Shipping: Should a part need warranty coverage, you will need to ship it to the supplier at your own expense. We ensure that all warranty guidelines are transparent and fair.
4. Handling Replacements with Care: In cases where a part is awaiting replacement, please avoid using the product. Continuing to use a faulty product can lead to further damage, which unfortunately falls outside our warranty coverage as user-induced damage.
5. Warranty Claim Process: In the rare event that an issue can’t be resolved remotely, we may request you to send in your product for a warranty claim. Please follow the detailed instructions provided for this process.
In certain situations that an item needs to be returned, please simply follow instructions below.
1. Maintenance Requirements: Warranty does not cover failures due to neglect of the minimum maintenance requirements for gas-powered items.
2. Product Modifications: Any form of modification (except for cool stickers) voids the warranty.
3. Non-replaceable Damaged Items: Items labeled as damaged by the shipper and closed out/refunded, where parts cannot be replaced, are excluded from warranty coverage.
4. Water Damage Exclusion: Our warranty does not cover any damage due to rain, water, snow, or any other form of moisture.
5. Accident-Related Damage: Damage resulting from accidents is not covered under our warranty.
6. User-Induced Damage: Any damage caused by the user, regardless of the nature, is not covered.
7. Commercial or Rental Use: The warranty does not apply to units used for commercial or rental purposes.
8. No Returns for Buyer's Remorse: Due to the large size and high shipping costs of our products, our suppliers do not accept returns based on buyer’s remorse. Please review all product details thoroughly before purchasing.
Additional Product Information:
Thanks for subscribing!
This email has been registered!
Product | SKU | Description | Collection | Availability | Product Type | Other Details |
---|
Welcome to Motor Ride X. These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products.
All orders must be placed through our website. Payments can be made via credit card, debit card, or other approved payment methods. Prices are subject to change without notice.
We offer fast and reliable shipping options. Shipping costs and delivery times will be calculated at checkout. We are not responsible for delays caused by shipping carriers.
Customers may return the product within 30 days of delivery for a full refund or exchange, provided the product is in its original condition and packaging. Return shipping costs are the responsibility of the customer.
Motor Ride X shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products. Our maximum liability is limited to the purchase price of the product.
Customers have a window of 2-3 hours after placing an order to request a cancellation. If a cancellation request is made after the 3-hour window, we cannot guarantee that the order will be canceled. This is due to the processing time required to fulfill and ship orders promptly.